Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag your own experience with a fast-payout casino? This page explains how to reach us and what we can (and can't) help with.
What we can help with
Online Casinos is an independent research and comparison site. We compare licensed online casinos available to US players, with this section of the site focused specifically on withdrawal speed — how long operators actually take to process cash-outs, and which payment methods get money back to you fastest. If you've read one of our write-ups and have a question about a bonus term, a payout method, or how we arrived at a rating, we're happy to hear from you.
We can also take corrections. Casino terms change often — wagering requirements, bonus caps, and processing times get updated by operators without much notice. If you've noticed something on the site that looks out of date, telling us helps keep the page accurate for the next reader.
What we can't help with
We don't manage casino accounts, process deposits or withdrawals, or resolve individual disputes with an operator. If you're waiting on a withdrawal, having trouble verifying your identity, or think a bonus was applied incorrectly, that has to go through the casino's own customer support team — most of the operators we cover offer live chat or email support directly on their site. We also aren't able to advise on tax matters or state-specific licensing questions beyond what's already covered in our reviews.
If gambling has stopped feeling like entertainment and started causing problems, this isn't the right page for that either — our Responsible Gambling page has practical information on setting limits, self-exclusion, and where to find support services in the US.
How to reach us
You can email us at [email protected]. Include the name of the page or casino you're asking about, and any relevant detail — this helps us reply with something useful rather than a generic answer. We read every message that comes in, though we can't guarantee a response time.
Before you write in, it might already be answered
- Questions about how bonus terms, wagering requirements, or expiry dates work are usually answered on the individual casino pages linked from our rankings.
- General questions about licensing, eligibility, or how legal online gambling works state to state are best checked against our broader casino guides rather than a one-off email.
- If your question is about gambling limits, self-exclusion tools, or where to get support, start with Responsible Gambling.
- For anything about how the site itself is run, who's behind it, and how we research and rate casinos, see About Us.
- Questions about how the site uses information you send us, or how our reviews and rankings are governed, fall under our Terms and Conditions.
A note on commercial relationships
Online Casinos may earn a commission when readers sign up with a casino through links on this site. That doesn't buy a higher position in our rankings — ratings are based on our own research into licensing, payout speed, banking options, and bonus terms, not on advertising spend. If you have a question about how a particular ranking was reached, we're glad to explain it.
Reporting a scam or a suspicious operator
If you've come across a casino site that looks unlicensed, is refusing legitimate withdrawals, or shows other signs of a common gambling scam — fake licence claims, no HTTPS encryption, unclear ownership — let us know. We can't act on individual disputes, but reports like this help us keep unreliable operators off our lists and warn other readers.